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Return & Refund Policy
At Astro Samadhan LLP, customer satisfaction is important to us. We strive to provide authentic astrology products and quality spiritual services. Please read our Return & Refund Policy carefully before making a purchase.
By placing an order on our website, you agree to the terms mentioned below.
1. General Policy
Astro Samadhan LLP offers a range of home improvement, Vastu-inspired décor, spiritual wellness, and astrology-related products and services, including:
- Home Decor Products
- Decorative Spiritual Accessories
- Home & Office Enhancement Solutions
2. Eligibility for Returns
Returns may be accepted only under the following conditions:
- Wrong product delivered
- Damaged product received
- Defective item received
- Missing item in the package
Customers must notify us within 48 hours of delivery with proper proof such as:
- Product photos
- Packaging images
- Order details
- Unboxing video (if available)
Requests submitted after the specified period may not be accepted.
3. Non-Returnable Items
The following products and services are non-returnable and non-refundable:
- Used spiritual products
- Energized or activated Yantras
- Customized astrology reports
- Horoscope services
- Kundli analysis
- Numerology reports
- Personalized consultations
- Mantra or ritual services
- Products damaged due to misuse or improper handling
Since spiritual products are faith-based and personalized in nature, returns cannot be accepted based on personal beliefs, expectations, or dissatisfaction with perceived results.
4. Refund Eligibility
Refunds may be approved only in the following situations:
- Product is unavailable after payment
- Duplicate payment made
- Wrong item shipped
- Order cancelled before dispatch
- Approved return request after inspection
Refund approval is subject to verification by Astro Samadhan LLP.
5. Refund Process
Once a refund request is approved:
- Refunds will be processed to the original payment method.
- Processing time may take 7–10 business days depending on banks or payment gateways.
- Shipping charges, payment gateway fees, or handling charges may be non-refundable where applicable.
Customers will be notified regarding refund status through email or phone.
6. Replacement Policy
Eligible products may be replaced instead of refunded in cases such as:
- Damaged items
- Manufacturing defects
- Wrong product delivery
Replacement requests are subject to product availability and approval after verification. Customers must report the issue within 48 hours of delivery and provide supporting photographs or videos of the product and packaging.
Once the replacement request is approved and the original product is received (if required), the replacement product will typically be delivered within 7–10 business days. Delivery timelines may vary depending on the customer's location, product availability, and courier service operations.
Astro Samadhan LLP reserves the right to offer a refund instead of a replacement if the replacement product is unavailable.
7. Order Cancellation Policy
A. Cancellation Before Dispatch
Customers may request cancellation before the order is shipped.
If approved:
- Eligible refund will be processed after deduction of applicable charges, if any.
B. Cancellation After Dispatch
Orders already shipped cannot usually be cancelled.
Customers may contact support for assistance in exceptional situations.
8. Astrology Services Disclaimer
Astrology consultations, predictions, remedies, and spiritual guidance are based on traditional beliefs and individual faith.
Astro Samadhan LLP does not guarantee:
- Specific life outcomes
- Financial gains
- Relationship success
- Marriage settlement
- Career growth
- Health recovery
- Problem resolution
Therefore, refunds will not be provided based on dissatisfaction with astrological advice or expected spiritual results.
9. Return Shipping
Where return is approved:
- Customers may be required to ship the product back to the provided address.
- Return shipping charges may be borne by the customer unless the error occurred from our side.
Returned products must be:
- Unused
- In original packaging
- With all accessories and documents intact
10. Refusal of Returns
Astro Samadhan LLP reserves the right to reject return or refund requests if:
- Product is found used or damaged by customer
- Request is made beyond the allowed period
- Insufficient proof is provided
- Product is missing original packaging
- Return policy conditions are violated
11. Damaged Package Handling
If customers receive a visibly damaged package:
- Please avoid accepting the package if possible.
- Immediately inform our support team.
- Share package photos and delivery details for quick resolution.
12. Force Majeure
Astro Samadhan LLP shall not be held responsible for delays or inability to process returns or refunds due to:
- Natural disasters
- Courier disruptions
- Government restrictions
- Technical failures
- Pandemic situations
- Events beyond reasonable control
13. Changes to Policy
Astro Samadhan LLP reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Updated policies become effective immediately upon posting on the website.
14. Contact Information
For return, refund, or cancellation-related queries, customers may contact Astro Samadhan LLP through the contact details available on the website.
15. Consent
By purchasing products or services from Astro Samadhan LLP, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.