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Cancellation Policy
At Astro Samadhan LLP, we aim to provide a smooth and transparent shopping experience for all customers. This Cancellation Policy explains the terms and conditions related to order cancellations for products and astrology-related services purchased through our website.
By placing an order with Astro Samadhan LLP, you agree to this Cancellation Policy.
1. Order Cancellation by Customer
A. Cancellation Before Dispatch
Customers may request cancellation of an order before it has been shipped or processed.
Cancellation requests must be submitted through:
- Customer support
- Contact form
- WhatsApp support (if available)
If the cancellation request is approved before dispatch:
- Eligible refund will be processed to the original payment method.
- Payment gateway charges, transaction fees, or processing charges may be deducted where applicable.
B. Cancellation After Dispatch
Once an order has been dispatched:
- Cancellation requests may not be accepted.
- Customers may contact support for assistance in exceptional cases.
Shipping charges and handling fees are generally non-refundable after dispatch.
2. Cancellation of Customized or Personalized Orders
Orders involving personalized or customized services/products cannot be cancelled once processing has started.
This includes:
- Personalized astrology reports
- Horoscope analysis
- Numerology services
- Kundli preparation
- Energized Yantras
- Customized spiritual remedies
- Ritual or puja-related services
Since these services involve time, expertise, and customization, cancellations are not permitted after work has begun.
3. Cancellation by Astro Samadhan LLP
Astro Samadhan LLP reserves the right to cancel any order under circumstances including but not limited to:
- Product unavailability
- Incorrect pricing
- Payment issues
- Suspected fraudulent transactions
- Incomplete customer information
- Technical errors
- Unserviceable delivery locations
In such cases:
- Customers will be notified promptly.
- Eligible refunds will be processed to the original payment method.
4. Refund Timeline for Cancelled Orders
If cancellation qualifies for a refund:
- Refund processing may take approximately 7–10 business days.
- Actual credit time depends on banks, card issuers, or payment gateway providers.
Astro Samadhan LLP is not responsible for delays caused by third-party financial institutions.
5. Failed Transactions
In cases where payment is deducted but order confirmation is not received:
- Customers should contact support with transaction details.
- After verification, refunds (if applicable) will be processed.
Refund timelines may vary depending on the payment provider.
6. Non-Cancellable Situations
Orders may not be cancelled in the following situations:
- Product already shipped
- Personalized service already initiated
- Spiritual rituals or remedies already performed
- Digital reports already delivered
- Delay caused by courier partners
- Dissatisfaction based on personal beliefs or expected spiritual outcomes
7. Customer Responsibility
Customers are responsible for:
- Providing accurate order details
- Reviewing products/services before purchase
- Checking shipping and refund policies before placing orders
Incorrect information provided by customers may result in cancellation limitations.
8. Limitation of Liability
Astro Samadhan LLP shall not be liable for:
- Losses arising from cancelled orders
- Delays in refund processing caused by third parties
- Customer dissatisfaction due to personal expectations from astrology services or spiritual products
All astrology and spiritual services are faith-based and provided for guidance purposes only.
9. Policy Updates
Astro Samadhan LLP reserves the right to update or modify this Cancellation Policy at any time without prior notice.
Updated policies become effective immediately after being posted on the website.
10. Contact Information
For cancellation requests or related support, customers may contact Astro Samadhan LLP through the contact details provided on the website.
12. Consent
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.